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I- Overview:
“Sharm El Sheikh Travel Agency” serves a diverse base of customers through offices in AlHaram, Heliopolis, and few implants on-site of some major accounts. Among the top agencies in Egypt, “Sharm El Sheikh Travel Agency” is a recognized leader in full-service travel providing services to corporations and individuals in business and leisure travel, group and meeting travel, airline fares, diverse tourism services.


The core strength of the company stems from the professionals who drive the service. They have the imagination to think bigger, the determination to try harder and the conscience to care more. Their ability to adapt to changes and their foundation of unending ways to satisfy their customers has enabled “YET Egypt” to become one of the top national corporate agencies in Egypt. But in the face of constant changes and innovation, “Sharm El Sheikh Travel Agency” core values have remained persistent commitment to customer satisfaction, high ethical standards and treating people with respect.

In relating to the customer, they benchmark needs and bring their own creative resources and partners together to attain high service levels. “YET Egypt” and its highly experienced staff have been continuously exerting their outmost efforts to provide their ever-increasing base of corporate customers with the best possible solutions to satisfy all their travel requirements.

“YET Egypt” Senior Management committed to customer satisfaction and knows how to deliver it! At “Sharm El Sheikh Travel Agency”, management has created an environment where delivering high-value service - at prices that consistently beat the competition's - has become their corporate culture and is their number one priority. The singular focus is the “CUSTOMER”, their tools are their mind. By sharing their knowledge and experience as well as the markets they serve, they solve any problem in surprising and magnificent ways


III-Company Philosophy:
“YET Egypt S.A.E.” has been founded on the philosophy that mutual growth and satisfaction is best accomplished by building a strong partnership with their accounts and travelers. Pro-active account management team is assigned to every account.They take the time to understand their customers’ needs;whether at the corporate level where they truly care about their budget considerations; to reduce their stress and time away from home, and work to the personal level in arranging the vacation of a lifetime. They are committed to providing customized and personalized service -one customer at a time.

a)Vision:
“Sharm El Sheikh Travel Agency’s vision for the next three years is to grow to a multi-million value business in Egypt, becoming the leading national provider of full travel service needs to the major corporate players in the market.
b)Mission Statement:
Dedication and commitment to the highest quality of customer service delivered with a sense of warmth, friendliness, individual attention, pride and company spirit.

Concept:

* Increase “Sharm El Sheikh Travel Agency” presence and awareness in the Corporate travel industry market as a professional top of the line full range service travel agency.
* Offer the best customer service available in the market


Objective:

* Aggressively promote “Sharm El Sheikh Travel Agency”and its services as a reliable, professional full range corporate service travel agency in the Corporate world
* To lead by innovation and promote positive attitude.
* To learn continuously
* To save their large customer’s base time and money; while providing an extraordinary service.
* Service and maintain its already existing base of clientele.
* Optimize its operations through proper marketing & promotion.



IV-“Sharm El Sheikh Travel Agency”Corporate Policy:

The benefits the corporate customers receive include:


* An experienced dedicated Account Manager who is the single point of contact empowered to take action in all aspects of their company's travel arrangements.
* Consultation and guidance in setting the customers’ goals to control of one of their largest business expense items
* Personalized reservation and ticketing services by senior travel agents for air, hotel, car and ground arrangements which ensure compliance with the corporate account travel policy guidelines while providing the best possible service to its employees
* Unbiased, full and complete explanation of regulations, rules, terms and conditions including available options
* "On the spot" problem solving for situations created by airline missed flights or connections, tour or hotel modifications or cancellations
* Customized management reports to assist them in analyzing and monitoring their company's travel budget
* Negotiation assistance for corporate airline, car rental and hotel contracts to improve their cost savings
* Guaranteed lowest fares at the time of booking for cost containment
* Quality control checks before ticket issuance to ensure accuracy. These quality checks continue until departure to obtain seat assignments, acquire upgrades based on frequent flyer programs, and monitor any applicable changes in airfares or availability.
* 24 hour travel support to provide emergency assistance to their travelers with changes or making last minute travel reservations
* “One stop” meeting planning and conference services with full knowledge of their company's needs and corporate culture to ensure the success of their corporate functions
* A travel desk with multilingual agents.
* Computer-maintained customer profiles to ensure that their travel requirements are met.

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